Updated: May 23, 2018
Our postal address is:
226 W Rector, Suite #1
San Antonio, Texas, 78216, USA
Office Hours: 8.30am – 5pm (M-F, CT, USA)
About Australia takes the security of all personal data very seriously. We take precautions to maintain the security, confidentiality, and the integrity of the information we collect. Such measures include access to controls designed to limit access to the information to the extent necessary to accomplish required tasks. We also employ various security technologies to protect the information stored on our systems. We routinely test our security measures to ensure they remain operational and effective. Additionally, we have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you.
How to control and access your personal information
If you wish to contact us regarding your personal data to for the following reasons, please send a message (link) or call 1-888-359-2877.
- Correct personal data held by us
- Request access to personal data
- Discuss the processing of your data
- Remove your data from our systems
To alter your marketing preferences, please use the Email Preferences link provided in any of our emails or click here.
To Opt-Out of email marketing all together, please use the Unsubscribe link provided in any of our emails or contact us.
Types of information we collect
Advertising Data: This includes personal data which relates to your advertising preferences such as information about your preference in receiving marketing materials from us and your communication preference.
Information Technology Data: This includes personal data which relates to your use of our website, such as your internet protocol (IP) address, traffic data, weblogs and other communication data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Individual Data: This includes personal data which relates to your identity that we need to process your international travel.
Account Data: This includes information about your bookings, travel itinerary, your interests, preferences, feedback and survey/review responses.
Usage and Operational Data: This includes personal data which relates to your usage and operation of our website, such as information about how you use our website, products and services.
Economic and Financial Data: This includes personal data which relates to the transactions you have conducted with us, such as details about payments to and from you and other details of products and services you have purchased from us.
Market Research Data: This includes personal data which is gathered for the purposes of market research such as phone interviews and surveys.
Health Data: This includes personal data which is gathered for health and safety purposes including any accident report or claim log or any information you provide about allergies or other medical conditions during the booking process.
Communication Data: This includes personal data which relates to a method of communication such as your billing address, email address and telephone numbers.
Aggregated Data: We also obtain and use certain aggregated data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your Account Data and Marketing Data to calculate the percentage of bookings received as the result of a certain marketing activity. However, if we re-combine or re-connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
How we obtain your personal data
Directly from you via our website, email, in person, by telephone or other electronic form of communication. This includes when you:
- Fill out a form on our website
- Book an appointment
- Use our Live Chat feature
- Subscribe to receive tips and destination information
- Enter a competition or promotion
- Complete a survey
- Request a Quote
- Fill out a form at an event
- Send us an Email
- Return Travel Authorization Forms
Through automated technologies, such as cookies, server logs, site tracking and other similar technologies often through third parties, such as:
- Analytics providers
- Advertising networks
- Search information providers
- Providers of technical, payment and delivery services,
- Data brokers
- Travel Agents
How we use your personal data
We may rely on one or more of the following legal bases when processing your personal date.
To managing your bookings
We will use the information provided to deliver our services. This includes booking vacations, tours, transportation, car rental, and issuing of tickets and visas. The processing of this data is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering a contract.
To make our services more valuable to you
We will use your personal data to make suggestions and recommendations to you about our products and services that may be of interest to you, for determining and measuring the effectiveness of promotional campaigns and advertising and making sure our marketing is relevant to you. The processing of this data is necessary for the purposes of legitimate interest pursued by us or a third party, except where these interests are overridden by your interests.
To respond to your inquiries
The processing of your personal data is necessary for the purposes of legitimate interest pursued by us or a third party, except where these interests are overridden by your interests in order to deal with your inquiries, send you information you have requested or provide you with information about our products. The processing of this is also necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering a contract.
To develop, deliver and improve our products and services, marketing, customer relationships and experiences of our clients.
We rely on the legal basis to process this personal data based on the purposes of legitimate interest pursued by us or a third party, except where these interests are overridden by your interests.
To hire new employees and communicate to interested parties
Where you have submitted a job application, we may for a reasonable period of time keep your details on file for future reference should a suitable position become available, so we can contact you. The processing of this data necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.
To develop our website to be more useful to you and our customers
We may process data to identify usage trends and for internal purposes of research, analysis, testing, monitoring, customer communication, risk management and administrative purposes. This helps us define types of customers best suited to use our products and services, to keep our website relevant and to develop our marketing strategy. The processing of this data is necessary for the purposes of legitimate interest pursued by us or a third party, except where these interests are overridden by your interests.
To protect our rights or property, administer and improve our IT services and network security, prevent fraud and facilitate any business reorganization.
The processing of this data is necessary for the purposes of legitimate interest pursued by us or a third party, except where these interests are overridden by your interests.
To comply with our own legal obligations regarding legislation or assist in an investigation.
The processing of this data is necessary for compliance with a legal obligation to which we are subject.
To deal with emergency situations
In order to use your personal data in life or death situations where there is no time to gain your consent (e.g. in the event of an accident and we have to give personal details to medical personnel). The processing of this personal data is necessary in order to protect the vital interest of the data subject or another natural person.
To comply with an official role
In an official role which we have been designated to carry out by an official authority (e.g. the government), or where we are otherwise carrying out tasks which are in the public interest (e.g. which have been designated as such by the government, or which would otherwise be deemed in the public interest). The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
Provisions for Special Categories of Data
We may need to process your health information (for example to enable us to make arrangements for special assistance and any dietary preferences or requirements or for determining your fitness to fly or ability participate in an activity). The processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract and in order to protect the vital interests of the data subject or of another natural person.
Religion and Sexuality
We may need to process information about your religion (to enable an airline to provide you with a meal indicating a religion) or your sexuality (to enable us to provide you with a suitable vacation). In relation to the processing of such Special Categories of Data; the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. Additionally, we will only process with data when you have given us explicit consent. You may withdraw specific consent, but we will be unable to fulfill your booking and your booking may need to be canceled according to our cancellation policy.
We will always attempt to minimize the amount of sensitive personal data collected unless there is a specific lawful reason.
Who receives your personal data
- Our 3rd party suppliers or sub-contractors who may process data on our behalf to enable us to provide you with our services.
- Our affiliates or 3rd party data processors who may process data on our behalf to enable us to carry out our usual business practices.
- Legal and other regulators or authorities.
- External professional advisors such as accountants, bankers, insurances, auditors and lawyers.
- Law enforcement agencies, courts, immigration authorities, customs and excise authorities or other relevant party, to the extent necessary for the establishment, exercise or defense of legal rights.
- 3rd parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate in the interests of detecting and preventing criminal activity.
- 3rd parties which are considering or have decided to buy some or all of our assets or shares, merge with us or to whom we may transfer our business (including in the event of a reorganization, dissolution or liquidation).
- 3rd parties operating plugins or content (such as Facebook, Twitter, Instagram) on our website which you choose to interact with.
International Transfers of Personal Data
Some personal data we collect from you will be transferred, stored or processed outside the United States. In particular, where you book a vacation with us and we need to transfer your data to that destination as is necessary to provide the vacation you have requested.
When your Information is Published on our Website or Social Media Outlets
We build tailored vacations that typically contain your ‘Name’ in the title of your customized private itinerary. These private itineraries are viewable online via Private Web Pages that are not publicly searchable and cannot be crawled via Search Engines. All other personal contact information is NOT detailed in these online itineraries. We only share this link with you or people you request. How you share and control the access of the link is your responsibility. If you do not wish your personal information to appear in the title of your private itinerary, please let us know and we will be happy to oblige.
If you request a wedding or honeymoon registry, we will build a registry webpage typically containing you and your partner’s first names, a photo provided by you and a link to your Private Itinerary. These customized webpages are viewable online to anyone who has the link. They are not searchable and cannot be crawled by Search Engines. We only share this link with you or people you request. How you share and control the access of the link is your responsibility. If you request a Registry and would like any of this information omitted, please let your Destination Specialist know.
Testimonials & Reviews
Feedback emailed to us:
We often publish client feedback emailed to us. Your feedback maybe found on any of our websites or on our social media outlets. We will only publish last names and photos with explicit consent but general feedback with first names (without any other identifiable information) may be posted without consent.
If you do not wish any portion of your feedback to be published online, please let us know when you email your feedback to us.
Feedback submitted to 3rd party:
If you submit a review of our services to a 3rd party (Google, Facebook, Yelp, etc.) we may publish an image of this review with all included personal information to our websites and/or social media outlets. We will happily remove an image with your personal data, if you contact us.
Feedback submitted directly through our website:
If you submit a review or testimonial directly to our website, we will ask for your email to verify your review. Your email will never be published to our website. All other information submitted in a review, including photos and full names will be published on our website/s and/or social media outlets. If you do not want certain information to be published, omit this information from your submission or contact us directly to remove any of your personal data you no longer want published.
How we use your information when you inquire
If you have made an inquiry on one of our websites, in person or over the phone, your personal data will be used to contact you regarding your inquiry. Since you have supplied your information and shown interest in our service, a Destination Specialist or other employee will call and/or email you several times.
If they are unable to reach you or you decline to purchase from us, you will be enrolled in our marketing program with the option of opting out at any time.
If you wish us to contact you by a preferred method, please let us know by sending us an e-mail. Please provide us with your name and phone number so we locate your data and update it accordingly.
Information about our Email Marketing
If you have made an inquiry or purchase on one of our websites, in person or over the phone, your personal data may be used by us in the way the law allows, to contact you by email with information and offers relating to the products or services that you can book or purchase from our group of travel businesses.
You may receive up to 3 marketing emails a week from any one of our travel brands. These are sent to segmented lists based on your interests. By default, you receive all destination information and deals. If you would like to limit the emails and content you receive from us, please update your email preferences by clicking on the Email Preferences link provided in every email. An unsubscribe link is also available in every email.
We use your email behavioral data to assess your interest in our services and we may remove you from our lists if you do not engage (click or open) one of our emails over a certain period.
We will not pass your contact details to a third party that is not one of our business partners involved in providing our services or products for them to contact you or send you marketing communications unless you have expressly agreed that we may do so.
If we can identify you as an EU resident or otherwise located in the EU, we will request consent before sending marketing emails.
How we personalize our marketing to you
Using technologies and with the help of our advertising partners and marketing activation platforms we may use your information in the following ways:
- To try to ensure any marketing communications we send to you are offering products or services likely to be of interest to you.
- To tailor and track our digital marketing (for example, our internet banner advertisements) and links from our marketing partners’ websites to our websites. This digital marketing may include marketing related to About Australia, About Fiji, About New Zealand, About Papua New Guinea, or marketing related to business partners.
Our business partners and advertising networks may serve you with non-personalized adverts on our other websites via advertising technology. Non-personalized adverts are targeted using contextual information regarding the pages visited on our site, rather than the past behavior of a user. We allow third parties to collect information about your online activities using cookies and other technologies. The third parties may include other About Australia brands, our suppliers/business partners who collect information when you view or interact with a promotion on one of our websites, and advertising networks. We also collect information about your online activities using cookies and other technologies when you use websites other than our websites to provide advertising services on behalf of our business partners. This technology allows us to display an advert to you relating to a business partner on other websites based on your page visits and other behaviors whilst on our websites. Your information may be submitted and used in aggregate form to target prospective customers.
Your responsibilities when you provide personal data about others
You must ensure the individual concerned is aware of the various matters detailed in this Privacy Notice, as those matters relate to that individual, including our identity, how to contact us, the way in which we collect and use personal data and our personal data disclosure practices, that individual’s right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided.
Accuracy of your personal data
It is important that the personal data we hold about you is current and accurate. We take all reasonable precautions to ensure this, but we do not proactively check or verify the data provided by you. Please keep us informed if your data changes during your relationship with us. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.