This trip was AWESOME and exceeded my expectations!
Going to Australia and snorkeling at the Great Barrier Reef has been #1 on my "Bucket List" since I can remember! All the stars fell in line this year, so we decided, "This is it...we're(...)
About Australia came highly recommended to us by some friends who LOVE Australia (and are going again with them next year for the 5th time!!), so we contacted them to check them out and get the ball rolling! I was a little skeptical about planning such an extensive vacation with an agent that wasn't local, but one phone call to the 800 number put us in contact with Marissa, and that's all we needed. She worked diligently with us to plan an itinerary....suggesting various cities and areas, tours, activities and accommodations, and promptly updated everything with new quotes. When all was said and done, we had all our flights, accomodations, transfers and tours booked. They even take care of the visas and required documentation for international travel.
That was the easy, routine part. About a month before the trip, they email you all kinds of travel info and vouchers for every aspect of your trip. Each voucher tells you what it's for, who's providing the service, how to contact them when you're there, and even where and when you're being picked up and dropped off. It was great!! Didn't screw up once! We had a tour cancel in Uluru, and Marissa not only emailed us to let us know, but she sent new vouchers, and we were upgraded to a smaller group tour that turned out to be even greater!
In addition, we had an issue with a flight being cancelled by the carrier while en route, and when I called the 800 number, I was immediately put in contact with Melanie, who worked on the issue, got us the info we needed to get to our rescheduled flights, and worked from home after hours for two days to get us our luggage in Sydney when it went to Dallas!
Can't recommend they guys enough! Not to mention that Australia itself is AWESOME!!
Go for it...and be sure to fly at least Premium Economy because it's sooo worth it! Also, don't rush it if you can help it...take at least 3 weeks to actually see the country,