About Australia | Travel Agent Reviews and Testimonials

About Australia Travel Agency Reviews and Testimonials

From folks just like YOU!

About Australia is a travel agency that specializes in vacations to Australia, New Zealand, Fiji & the South Pacific. We are a wholesalers who contracts directly with the hotels and tour operators in the South Pacific. Because of this and our staff of travel professionals, our clients love us! See what they have to say!

Rating of  Average of 4.92 on a total of 48 Ratings
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Peggy Partridge
Everything went exactly as planned. There were 5 of us and every hotel room every activity and every shuttle was on time and perfect! Our trip could not have gone better!

I wrote as soon as we got back, but the email did not go through. You did a superb job of booking everything! The trip was perfectly smooth. Both Australia and New Zealand are beautiful and the people are kind. We snorkeled, zip lined, walked, went on planes, trains, gondolas, boats and ferries. We attempted to do every activity and site available and I think we succeeded! Thank you. Great job!

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Jamie Kerzner
Amazing vacation! Bucket list trip!

Chris was great at helping me plan my trip to visit my daughter in Australia while she was studying abroad. We had 2 weeks and a tight budget! He was great at accommodating me. We decided on Cairns, Sydney and Melbourne. The only hiccup was the transfer from Melbourne airport to hotel. The company called con-x-ion (I think that’s how it’s spelled) had the smelliest van I have ever been in. The drivers body odor had wafted throughout the van to the point where breathing was difficult and we were forced to put our head on our lap and breathe in our own clothing smell instead! It was a late flight or I would’ve demanded a different van. We had some bad luck on the day Chris booked the Blue Mountain excursion and it was rainy and had so much fog we couldn’t see anything. So we drive around for 8 hours and stopped for a delicious lunch but it was a waste or time and non refundable. Other than that it was an amazing trip! I highly recommend Chris and About Australia!

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Sergio Toscano
It was amazing,

It was amazing, the experience was well worth the cost.

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Art Salazar
Amazing

Koda Boulton was the one who helped me and she's was amazing even with all my questions and my unfortunate criminal background. Still got in with no problems and had a great itinerary set up. Couldn't have seen Australia in a better way than that. Strongly recommend About Australia. Good price too! Flexible.

Jack Evans
Fantastic Honeymoon! About Australia took care of everything, all we had to do was have fun!

We really enjoyed the tours that we were scheduled for. The guides on all the tours were excellent, they were all knowledgeable, a lot of fun, we enjoyed chatting with everybody.

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Robert & Jo-An Ferris
Great!!!

About Australia (Joanne) did a great job working with us and customizing our trip. It was what we wanted. We certainly saw the bush and outback several times. We found animals in the wild besides at sanctuaries and Steve Irwins Zoo. We believe we saw the real Australia and not just cities. The train trips were what we expected and then some. When they stopped and let us off it was very interesting in the outback. Met Aussies that were RVing and could talk to the campers. Of course, the Indian Pacific and Ghan are older trains and travel slower than the Queensland. But, you can see so much of the country that way. This is what we wanted. The service on the trains was very good. The food was excellent and plentiful. It was nice that all was included. At times the bus tours were long. But, the ride was worth it. Tour guides/drivers were very nice and informative. The native people we met were exceptional and very helpful in relating their culture and long history to us. We certainly appreciated their patience and kindness.

Once or twice the pick up times/places were confusing. Maybe we just did not understand. It was not a real problem. Just a little hiccup.

Overall it was great. We would strongly recommend About Australia to our friends and any one interested in customizing a tour of Australia.

Linda and David Cole
Fantastic

We had a fantastic experience. Knowing it may be our one and only chance to see down under, we squeezed in as much as possible in 2 weeks. We went to Melbourne, Sydney, Auckland (Tasmania) and New Zealand. The flights, tours and all airport/hotel connections all went off without a hitch. We scheduled many tours but our favorites were the Feeding Frenzy at Bonorong Wildlife Sanctuary in Tasmania and the Hobbiton Express tour in New Zealand. Who doesn't like the Hobbit holes?!? I would advise anyone interested in the Wineglass Bay/Freycinet tour to be aware that it is a VERY strenuous climb to see Wineglass Bay. I mistakenly assumed it would be a driving tour like The Great Ocean Road Tour.....boy was I wrong. We made it and it was beautiful but you must be in reasonably good physical shape. Also be aware that Hobart is kind of a sleepy town and activities are kind of limited on Sunday. Saturday in Hobart was the open air market at Salamonca Square which was very nice. Sydney and Melbourne were much busier than we expected and very much like a small NYC. The Sydney Opera House was a must see and if you can pre-purchase tickets for a show you will not regret it. It was a long, long flight but worth every minute. It was the trip of a lifetime!!!

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Alan Cave
Awesome Vacation!

We have traveled all over the world. Never have we had a trip so well planned. By the third day, we were checking our itinerary and asking ourselves, “what’s the next adventure?” Everything went like clockwork. Hotels, flights, transfers, tours, all were on time and more than we expected. Our only disappointment was having to come home when it was over. Thank you, About Australia, for planning the trip of a lifetime..

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Devon
Overall A Positive Experience

Booking through About Australia made the trip very easy. It was nice not to worry about finding accommodations and flights and they provided good recommendations for each location. I would use the service again. I did feel that we spent too much time in some places and not enough in others, but that likely kept flight costs down.

My only concerns were that two of the accommodations didn't have complimentary wifi which was a bit of a nuisance since we were visiting from out of the country and didn't have local plans. Additionally, one of the rooms they had requested two separate beds but this was not a formal booking so we were given one and had to pay to upgrade to two.

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Bob Allen
Too Much Continent and Too Little Time

The trip was incredible. People were unbelievably friendly. Enjoyed the peaceful serenity of Port Douglas. Am very glad we opted for Douglas instead of Cairns. Meridian Hotel was great. Four Mile beach is a must see (sunrise is fantastic) and be sure to climb Flagstaff Hill. Great Barrier Reef trip was ok, but opting not to go into the water was a mistake. Be sure you can tread water or you will be harnessed into a life vest with mask and snorkel. Brisbane, south bank was great. Walked through the Technical University Grounds and Botanic Garden. Lone Pine Koala Sanctuary (although a bit of a tourist trap)is worth the visit. Be sure to wear shoes that are easy to clean because stepping in kangaroo and emu waste guaranteed. Uluru was very interesting. Accommodations were good, but be aware that everything--food, beverages,... are more expensive as you are 350+ km from anywhere (Alice Springs). Light Display was great. Sydney was interesting. Vivid was still on the the laser show was exciting. Although the accommodations were fine and George St is a great location, there were several massage parlors which seemed to imply the area was a bit sketchy. However, had no problems. The up-side was a great off-track betting restaurant with great fish and chips. Dinner cruise was ok, especially if you drank alcoholic beverages. Asked for a "long black" (coffee) but was told that coffee was not included. Could have all the beer and wine but no coffee?!! No lemon for salmon either. Was not able to do bridge climb. Very pricey but if done doing the week and during the day, affordable. Governor's Palace tour is free and very informative. However, although the Governor was in, we were not granted an audience--just the tour.

Drew
Awesome!!

Awesome trip, can’t wait to do another!

Gary B
Best Vacation Ever

Everything was perfect for our trip. Everything I wanted to see and the package Chris put together was perfect. It was action packed but got to see everything we wanted to see. Working with About Australia was smooth and an easy process. Chris spend a lot of time putting the package together and we couldn't be more pleased. All the hotels were in great locations for us to visit the sites. Can't thank you enough for the best vacation ever.

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Tom Lambert
Amazing all-around experience!

The trip that Ana put together for us was nothing short of spectacular and exceeded our expectations which were high. As we traveled from Sydney to Hamilton Island to Byron Bay and back to Sydney we were able to enjoy all the sites and activities we planned and then some! We were privy to some “insider tips” which added so much to our trip. We highly recommend AboutAustralia and plan on using them again.

Leona Zak
This trip was AWESOME and exceeded my expectations!

Going to Australia and snorkeling at the Great Barrier Reef has been #1 on my "Bucket List" since I can remember! All the stars fell in line this year, so we decided, "This is it...we're going!"

About Australia came highly recommended to us by some friends who LOVE Australia (and are going again with them next year for the 5th time!!), so we contacted them to check them out and get the ball rolling! I was a little skeptical about planning such an extensive vacation with an agent that wasn't local, but one phone call to the 800 number put us in contact with Marissa, and that's all we needed. She worked diligently with us to plan an itinerary....suggesting various cities and areas, tours, activities and accommodations, and promptly updated everything with new quotes. When all was said and done, we had all our flights, accomodations, transfers and tours booked. They even take care of the visas and required documentation for international travel.

That was the easy, routine part. About a month before the trip, they email you all kinds of travel info and vouchers for every aspect of your trip. Each voucher tells you what it's for, who's providing the service, how to contact them when you're there, and even where and when you're being picked up and dropped off. It was great!! Didn't screw up once! We had a tour cancel in Uluru, and Marissa not only emailed us to let us know, but she sent new vouchers, and we were upgraded to a smaller group tour that turned out to be even greater!

In addition, we had an issue with a flight being cancelled by the carrier while en route, and when I called the 800 number, I was immediately put in contact with Melanie, who worked on the issue, got us the info we needed to get to our rescheduled flights, and worked from home after hours for two days to get us our luggage in Sydney when it went to Dallas!

Can't recommend they guys enough! Not to mention that Australia itself is AWESOME!!
Go for it...and be sure to fly at least Premium Economy because it's sooo worth it! Also, don't rush it if you can help it...take at least 3 weeks to actually see the country,

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Traci Prauner
Personal Best

This was the best trip of my life hands down. I was afraid that since I was saving so much money I would be getting a lesser quality trip, but I was pleasantly surprised!

Dorothy Love
The koala hug was worth the trip!

I was particularly pleased with how smoothly all the transportation and tour arrangements went. We never had a problem or question about shuttles and everyone was expecting us when we arrived. The trip was fantastic and I wish it could have been longer.

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Mindi van Gemeren
Best trip ever

My daughter and I had an amazing time Down Under thanks to About Australia. Our hotels were wonderful and located perfectly in order to explore more of the cities we were visiting. All of the recommendations before we left were extremely helpful. It made a last minute trip into a relaxing vacation.

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Nova Like
Overall, everything was good

Accommadations were excellent except at the Short Stay Apartments where we were required to walk to another of ther properties— The Australis—which was quite difficult for us to get to with all our luggage. I think it was the one at Kangaroo Island that also wasn’t a good experience because of having to climb 2 flights of stairs to get to the room. The trip to the Great Barrier Reef on the Quicksilver was 2 hours out and 2 hours back; snorkeling was not a good experience because we got kicked by other people because it was so crowded in the roped off area. The additional trip we had booked to the Low Isles the next day was fantastic and snorkeling there was great! The flights and transportation you arranged were great. Other than the things listed above, it was a wonderful trip—thanks for your help in getting things arranged so well for us.

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Jennifer Hindert
Enjoyed the trip!

We really enjoyed our Australia vacation, especially our visits to Sydney, Melbourne, and Port Douglas. Everything went smoothly - no problems with travel arrangements, and the accommodations were comfortable and spacious. Our snorkel/scuba trip to the Great Barrier Reef was wonderful. Thanks to About Australia for helping us plan the trip of a lifetime!

Alexis Holcomb
Everything and more

About Australia and About New Zealand planned our honeymoon amazingly! From listening to the activities we desired to do while there, to ensuring those happened, and arranging all our flights and accommodations, About Australia was great to work with. Our visas were secured and all our travel documentation was provided, which made traveling a breeze! And we had a lot of traveling to do in the two weeks while there (USA to New Zealand - Melbourne - Cairns - Brisbane back to USA). We only ended up missing one connecting flight (airlines fault) and we were immediately booked for the next flight out - no questions asked. The only wish we had was that our flight from Queenstown, New Zealand to Melbourne, AU was earlier in the day - we ended up getting in around midnight and didn't get much time to scope out the City before we were up early and on to our planned activities (hind sight is 20/20), but I'd just make sure to triple check the flight schedule once received to make sure its what you want. Otherwise, all the flights and tours were booked seamlessly and we were able to do everything we asked for. We've made so many wonderful memories and were able to really soak up this once-in-a-lifetime vacation! We couldn't thank About Australia enough for helping us make this dream come true! I highly recommend them when planning this type of trip.

Australia Travel Agent Review
Betzaida Blanchfield
NJ

It was an awesome vacation except for the 24 hours of traveling(LOL).
The hotels were great but made you pay for WIFI, the US does not make you pay for it.
I would definitely recommend to everyone.

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Doug Henrich
Fantastic Trip

We had a great first time trip to Australia. Darin and About Australia were great to work with. The sites we visited were fantastic. The hotels were excellent. The day trips and operators were first tier. Everything about the trip went smooth and was above expectations. Well Done!

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Chris & Angie England
Great time

It was am amazing trip that covered a lot of the country. Only regret was we were running out of time and would have liked to spent more time in each location. Do your study before you go, the instructions in the voucher help but the little things you can miss make it important to study and plan.

Michelle Murphy
Absolutely Fabulous! Highly Recommend!

The entire experience was amazing! From booking in the short time we had, to the surprise of such a great value and then when we were there, we could not believe how wonderful everything was...from the hotels, to the excursions to the flight and transfers. Absolutely flawless, best value and would highly recommend Marissa and About Australia again! Thank you so much for a wonderful experience!

Wendy Blum
A trip of a lifetime!

What an amazing experience. The accommodations and extra excursions we did were wonderful. The only thing I would have changed was I wished we had a little more time in Sydney (it was more like a very long layover rather than a visit to the city). Ana was wonderful and helped us plan a trip I will always treasure!

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Jacquelyne Hughes
Amazing

About Australia was amazing to work with making this a vacation of a lifetime! I would highly recommend their services to anyone wanting to travel to Australia. The itinerary was great. The hotels we stayed in were not only wonderful, but were located in super convenient in relation to exploring the cities we were in. Any questions or concerns i had were immediately addressed. Customer service was spectacular and i couldn't of asked for anything better. By far the best experience I've had with a travel agency.

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David & Judy Dunn
Celebrating a two decade anniversary in Australia

We engaged with About Australia (Darin Hendry) nine months ago for a recommendation on an itinerary for a first time visit and 20th anniversary trip to Australia.
From the beginning the guidance, interaction and ultimate proposal was spot on.

The 2-week journey offered an exceptional variety of terrain, climate and experiences. First stop the Tablelands, rainforest, then beach town, then outback visiting Uluru, the Sydney city exploring the different water ports, harbor bridge and a few days to wind down the vacation in roratonga the Cook Islands. We were pleased with the itinerary and felt safe in all locations.

Accommodations, a few tours and transport (flights, rental car, ferry pass) were organized taking a huge load off us in researching this level of detail.
The New Zealand airline skycouch was a great recommendation for our longest leg 14+ Hours, we enjoyed the SEIT tours in Uluru and of course our trip to the Great Barrier Reef.

All in all this trip was epic and will be a very special part of our memory bank.
Special kudo to Darin's with his personal guidance and touch.

Steve and Peggy
This is the 1st Australia trip, we already thinking going back!

This is the 1st Australia trip, we already thinking going back!

Stephen Aquino
Recent Australian trip was an excellent adventure!

The trip of a lifetime for us. All the arrangements worked out beautifully. The accommodations were excellent. All the transportation arrangements happened as expected and we were extremely pleased. Loved all the included tours and those that we chose to do on our own. One day at the Great Barrier Reef, the next at the Rainforest. We especially loved the city of Cairns. Truly one of the best trips we have ever done and About Australia made is SO easy!! Thank you Marissa!
G'day Mates!

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Sofia macchia
Wonderful trip!! Just two issues.

In cairns our pickup to airport for trip to sydney was not organized well. The driver picked us up too late and had 6 additional stops! Claudia and I ran to checkin and there was a long line. So she went to priority and I went to service desk. The service desk checked us in. We were lucky to make the flight due to our quick thinking. Also, we were not that pleased with the location of hotel in sydney. Would have preferred closer to harbor. Overall we had an amazing trip and loved Australia. The people and places we visited were wonderful! Beautiful country!! Thank you for making our trip so wonderful!!!

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Ewa Bielecka
Loved it.

Great trip. Loved every moment of it. Just what I wanted and more.

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Patrick Johnson
Great trip. Everything was perfect. Thanks Darin for all your help. You did a great job.
Gabriele Wahlbrink-Herrmann
Being "Down Under" was a top experience!

Ana did a great job! In less than 3 weeks we saw the top spots ob Australia's south, middle and north. Everything was well organized, just showing the voucher and we could pass.

Margaret Fischer
Great Ocean Road

A most excellent vacation as a result of working with Marissa Stroud! Perfect accommodations, wonderful tours, and accommodating flights with Virgin Australia.

Keith & Sandra Holleman
Heading for the dive into the Great Barrier Reef

About Australia and Christopher Reeh set up the most amazing vacation for us. If there was a rating above 5 stars, we would place these travel experts into that category.

Traveling to New Zealand and Australia had been on our wish list for awhile and putting trust in Christopher with our travel plan destinations was the best decision we could have made.

Thank you for the memories.

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K. Lewis
Excellent

This was my first time using About Australia and I was extremely happy with their services. They did an excellent job. Everything was just perfect. The transportation, the hotels, the locations was all spot on. My sisters and I were very pleased. I highly recommend anyone visiting Australia and New Zealand to use About Australia. Thank you so much Marissa for everything you did to make our vacation to Australia and New Zealand such wonderful experience.

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Toni O’Brien
So great

The accommodations were wonderful and the excursions were amazing and informative. Thank you for some amazing memories

Diane Hong
Had a great time. Perfectly Scheduled, not great Hotels. Glad we didn't stay in Cairns 4 nights.

We had a great time, everything happened as planned. No issues there.
The hotel in BroadBeach was great. Hotel in Cairns was old but do able. The hotel in Sydney was not good.
Luckily we changed the plan to stay 3 nights in Cairns and 3 nights in Sydney instead of 4 nights in Cairns. That would have been a big mistake. 2 nights in Cairns would have been enough.

We added a Blue Mountain Trip in Sydney that ended in Sydney Harbor which was great.

Very happy that all pick ups and excursions happened on time without any issues.
Everyone was very nice

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Usha
It was amazing

Really wonderful trip. Everything was arranged ahead of time. All hotels were great. The tours were lovely, including the optional daintree dreaming tour. Well, well worth the money

sue versteeg
Darin Hendry nailed it!

The trip you helped me put together for my clients was absolutely perfect!
Thank you so much!!

Cheryl Stonebraker
Australia was amazing!

Marissa really helped us plan the perfect vacation. She was always available by phone or email, even sometimes after hours. I had a lot of questions and made some changes, and she was very accommodating. We were visiting our son who is attending the University of Newcastle for a semester. We stayed in Sydney and Newcastle during our trip. Some of our favorite things were the sunset cruise of Sydney Harbor, Bondi Beach, the Blue Mountains, petting kangaroos at Oakvale, and visiting the university.

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Nancy Larson
Great Knowledge and Execution Made for a Great trip

My husband and I heartily recommend About Australia. Although I had done a great deal of research myself, it was wonderful to have these pros take over the details of day trips, accommodations, flights, transfers, and car rental. They put us in hotels that were wonderfully located but met our budget requirements. All three weeks of our Aussie adventure came off without a hitch.

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Mark Williams by
Thoroughly enjoyed the trip.
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Karen S. Anders
Six weeks; No hassle; Greatest experience ever

My boyfriend and I (both 72 years of age) have just returned from a six-week, custom-tailored, independent trip to Australia and New Zealand.

We started talking about this trip over a year prior to our departure date. After my initial 2.5 hour telephone conversation with Christopher at About Australia, I knew we had found the perfect "partner" on whom we could depend to help us with all the details. Not only did Christopher listen to our lists of where we knew we wanted to go and what we knew wanted to see, but he also asked a myriad of questions to determine the types of surroundings, activities, accommodations, modes of travel, etc. that appealed to us.

Within two days, Christopher got back to us with a detailed suggested itinerary and optional excursions which we then had time to go through and tweak as we wanted. Christopher worked so diligently and closely with us to get everything just perfect - for us. This was our trip - no one else's.

Once we finalized the locations and activities, About Australia took care of all the rest. Our adventure included stays in nine different locations in Australia and six locations in New Zealand. Our hotels were booked by About Australia and were just as we requested - smaller boutique hotels, when possible, centrally located so we could walk whenever and just about wherever.

Once in Australia and New Zealand, we traveled by plane, train, automobile (self-drive), boat, and a lot of walking (which we like). About Australia figured out how the means/times of travel in order to get everywhere we wanted to go and took care of all the bookings.

Our activities included the Sydney Bridge Climb, Sydney Opera House, A Night at Field of Light by Camel (Ayers Rock), snorkeling/diving the Great Barrier Reef (Port Douglas), an America's Cup Sailing Excursion (Auckland), and others far too numerous to list.

About Australia made all the arrangements for the optional excursions. All of the optional excursions/tours were small groups making each experience more personal, friendly, and satisfying. Everything went off without a hitch. We were simply astounded at the ease of our six-week trip considering all the travel and excursion schedules and the level of professionalism and organization that obviously went into the customization.

Christopher and About Australia did what we never could have done on our own - and most certainly, not at their price. Their attention to detail allowed us, prior to the trip, to concentrate just on where we wanted to go and what we wanted to see and do; their attention to detail allowed us, after departure, to just relax and enjoy every moment of the adventure. It was the trip of a lifetime. We would recommend About Australia to anyone looking for a terrific travel experience with no hassle. Thank you Christoper and About Australia for our trip-of-a-lifetime.

Koala Cuddles in Australia
Kristin Murphy
This trip was amazing!!!

Tyler planned an amazing trip to Australia and New Zealand! Everything went smooth from the time we left Newark until we landed back home in Newark. The flights were great, the transfers went smooth, the accommodations were lovely and the excursions were awesome!! Any issues we had were out of everyone’s control and handled appropriately
I would recommend About Australia to anyone who plans on going Down Under!

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Taylor Holly
Amazing trip!

About Australia made it easy to plan our trip to Australia and included everything we needed, ensuring we did not miss any of the most popular attractions. We absolutely loved our trip and are already talking about going back.

Trinket Gallien
Sunset Camel ride

Making dreams come true. My trip to Australia was amazing and worry free
knowing About Australia had made all the arrangements for an adventure of a lifetime
Thanks a million

Feeding Emu in Australia
Carol Palo
Such a well rounded first class adventure

Virgin Australia made the lengthy flight enjoyable.The hotel, Breakfree, was in the heart of town, spacious clean comfortable room and front desk staff bent over backwards to assist us with all kinds of requests. The tours were informative and fun. We had time to do a few things on our own, like having dinner at the top of Sydney tower our last night. On the Blue Mountain tour, we even had an impromptu chance to spot an emu in a large field and wound up feeding him apples from our hands. I feel for a five day stay in Sydney, we had a great variety of quality adventures. I'm recommending you to everyone and hope I can return again. I would be happy to also give you more detailed input on the whole trip if you like. I have photos I'll send soon.

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